End-user experience monitoring is a key component of an end-to-end application performance monitoring (APM) solution.

SL’s RTView^® UX Monitor™ product is an End-User Experience Monitoring solution that both measures service latencies from a true end-user’s perspective, and proactively signals application issues that may be affecting the customer experience. Such early warning helps application support teams to uncover and resolve performance issues before end users experience them.

Click to Enlarge Top level summary views allow you to see, at a glance, which applications are performing well and from which environment or location.

Click to Enlarge When problems are found, users can drill down to the application and transaction steps to view the performance history and determine exactly when and where degradations started.

Monitoring transactions from an end-user’s perspective provides a critical high-level indication of potential latencies experienced by customers. Lack of visibility into the end-user’s experience may lead to:

• reduced early warning of potential application issues
• reduced ability to prioritize issues based on their customer-facing impact
• extended troubleshooting timeframes
• compromised customer service levels and perception
• increased costs due to downtime and missed SLAs